Kim and Susan Egelseer, Owners/Innkeepers Americus Garden Inn Bed & Breakfast

Six months after purchasing our historic Bed & Breakfast lodging establishment, our business website inexplicably disappeared from the World Wide Web. As the website accounted for 99% of our bookings, this was a significant event. Upon learning of the situation, we immediately contacted our web host. They were unaware of the situation and initially disputed that our site was, in fact, “down”. After a number of increasingly frustrating telephone conversations, wherein, we had to convince them that our site was in fact gone; they finally came to the realization that something was very wrong. Meanwhile, business was evaporating along with our website. The web host finally and reluctantly admitted that a few of their hosted sites had been taken down, apparently by someone who gained access to the server. During the next week, it became painfully obvious that our web host lacked the technical knowledge to expedite the recovery of our web site. To add to the disaster, we learned that the web host had not saved any “back-ups” of the site, and although, we thought we had done this on our hard drive, we had mistakenly been saving on the server. Therefore, in order for the website to be re-established, we would have to literally spend hours and hours re-creating it from scratch. It was at this point in our fiasco that we were referred to Rod Paulino and SprocketLab Technologies as a reliable and competent company that could help us. Although, we still had to re-create our website, Rod was instrumental and invaluable in assisting us with this task and expediting our site’s return to the web. In doing so, he enhanced various security measures including placing our site behind a secure firewall, implementing SPAM/virus protection for our email accounts, and integrating a safe and reliable FTP system to upload our website files with confidence. In the year that has passed since our website disaster, Rod and his team have been most helpful in assisting us with ongoing changes to our website, and advising us on other technical Internet matters that have resulted in increased business. Rod is markedly different than most industry “experts” in two significant ways. First, he doesn’t speak in computer jargon which most consultants use, if only to confuse and intimidate their clients. Rod uses easy to understand terms to explain the sometimes complicated concepts related to his field. Second, Rod believes in educating his clients to a higher level of understanding and ability, so as to better utilize his time to gain a more competitive advantage for the client. We obviously cannot say enough positive things about our experience with Rod Paulino and SprocketLab. We whole-heartedly endorse their knowledge, professionalism, and most of all, their attention to understanding and responding to our specific needs. You will be well served in choosing SprocketLab for your web hosting, design, and IT consulting needs.

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